FAQ's

• Carrier: FedEx International (Economy or Priority, selected at checkout)
• Shipping area: Countries available at checkout
• Shipping cost: Calculated at checkout
• Delivery time: Depends on the FedEx service and your destination, shown at checkout

The final price at checkout generally includes estimated customs duties and taxes. However, please be aware that additional local charges (such as administrative fees, storage fees, or specific carrier handling fees) may be imposed depending on your country's customs policies and regulations.

Return address
Helsel Co., Ltd., Unit 324, D-dong, 520 Misa-daero, Hanam-si, Gyeonggi-do 12925, Republic of Korea

Returns and exchanges

• Change of mind: within 7 days of delivery. Items must be unused and in their original packaging. Return shipping is paid by the customer.
• Wrong or defective items: contact us within 30 days of noticing the issue and no later than 3 months after delivery. We cover the return shipping.
• Damaged in transit: contact us within 48 hours of delivery with photos of the packaging and the product.

Not eligible for return

• Items damaged by the customer, or whose value has dropped significantly through use
• Custom-made items (such as PR drones with your logo), once you have agreed to the order

Full details: Refund Policy

Please note that even if a product is light, if it occupies a large space, the shipping fee will be applied based on its volume. This follows the standard international rate calculation method (Volumetric Weight).

Address changes are only possible before the item is shipped. Once the package has been handed over to the carrier, we are unable to modify the delivery address.

If a package is returned due to an incorrect address or the recipient's refusal to pay customs duties, the customer may be responsible for the original and return shipping costs.

Please inspect your package upon delivery. If any items are damaged or missing, contact us within 48 hours with photos of the packaging and the product for assistance.

Please note that only one additional battery can be purchased per unit. To request an extra battery, please send us an email for further assistance.

We offer special discounted pricing for customers purchasing more than one item or ordering in large quantities. Please be sure to contact us via email to receive your exclusive offer.

Cancellations or changes are only possible if the order has not yet been processed for shipping. Please contact us as soon as possible via email for any requests.

It may take 1-2 business days for the status to update after the order is processed. Once shipped, you will receive a tracking number.

Propellers rotate at high speeds and can cause serious injury. Always keep your hands, hair, and loose clothing away from the propellers. Ensure the drone is powered off before attempting to touch or replace them.

Always perform a pre-flight check: ensure the battery is fully charged, propellers are securely fastened, and you are in an open area away from people, trees, and power lines.

While indoor flight is possible, it is highly recommended for experienced pilots only. Always use propeller guards if flying indoors to prevent injury or damage to property.

Use only the provided charger. Never leave batteries charging unattended and store them in a cool, dry place away from flammable materials.